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The deployment of Gemini-powered chatbots for government services highlights the critical tension between accessibility and the inherent risks of large language model hallucinations in high-stakes environments. While simplifying bureaucratic navigation is a valid objective, relying on imperfect generative AI for essential services like tax filing or visa renewal introduces potential for significant citizen harm without immediate safeguards.
Can a chatbot fix the government maze? The White House is about to find out
America.gov is intended to simplify the process of navigating government bureaucracy, but large language models are imperfect and remain prone to hallucinations, which could cause new issues.
President Donald Trump announced on Tuesday that the White House is launching America.gov, an AI chatbot intended to help people find…
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