AI is everywhere in Zoom product blitz

Zoom Communications Inc. is expanding beyond videoconferencing with a shared intelligence layer designed to help artificial intelligence agents turn meetings, calls and customer interactions into completed work across business applications. Announced at the Zoomtopia virtual conference, the Unified Context Layer anchors updates spanning workplace collaboration, customer service, developer tools, security, events and sales. The company’s strategy aims to address a persistent problem with enterprise AI: Assistants can capture conversations but often lack the history, permissions and connections needed to act on them. Zoom combines conversation intelligence with documents and information from connected systems such as Salesforce Inc.’s customer relationship management, ServiceNow Inc.’s workflow management platform and Workday Inc.’s human capital management application. It builds a graph linking people, topics and decisions and updates those relationships…