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The panel focuses on how AI systems fail in production: they produce plausible but wrong outputs, and drift in embeddings or semantics can break behavior while infrastructure monitoring still reports healthy. The examples, including a financial compliance agent disrupted by an unannounced embedding model update, point to the need for continuous evaluation, tracing beyond uptime metrics, and clear ownership of deployment approvals. For practitioners, the practical takeaway is that agent reliability and data-privacy controls require monitoring of model outputs and retrieval behavior, not just system health.
AI in Production: Panellists Highlight Silent Failures, Harness Engineering, and Agent Governance

A recent InfoQ webinar examined operational challenges in deploying agentic systems. Key points included issues like semantic and embedding drift, which can lead to significant errors. Experts discussed the need for automated code reviews, continuous evaluation of models, and enhanced privacy measures. The session emphasised a strategic approach to deployment and security management. By Olimpiu Pop
During a recent InfoQ webinar titled "AI in Production: What Breaks, What Works, and Who Approves It?", a panel of senior engineering practitioners met to dissect the real-world operational challenges of deploying agentic systems. The discussion was moderated by Hien Luu and featured Zichuan Xiong and Prem Chandrasekaran from ThoughtWorks, privacy specialist Katharine Jarmul, and financial AI practitioner Lan Chu. Luu opened the session by noting three…
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